Southwest Virginia Chihuahua: 1-Year Limited Health Guarantee
At Southwest Virginia Chihuahua, our foremost priority is the health and happiness of every puppy we place in a loving home. To give you peace of mind, we proudly offer a 1-Year Limited Health Guarantee, designed to protect your investment and ensure your new furry family member starts life on the best possible paw.
What Our Health Guarantee Covers
Congenital Health Defects
If your Chihuahua puppy is diagnosed by a licensed veterinarian with a life-impacting congenital defect within one (1) year of the adoption date, we will:
Offer a replacement puppy of equivalent value (based on availability), or
Provide a refund of the purchase price, excluding transportation and additional fees.
Genetic Disorders
If a licensed veterinarian identifies a life-threatening or severely debilitating genetic disorder within the first year of ownership, we will:
Offer a replacement puppy of equivalent value (based on availability), or
Provide a refund of the purchase price, excluding transportation and additional fees.
Your Responsibilities as a Buyer
To activate and maintain this guarantee, the following requirements must be met:
Initial Veterinary Examination
You must have your puppy examined by a licensed veterinarian within 72 hours of taking possession.
Submit a copy of the veterinarian’s exam report to us within 7 calendar days of the examination.
Ongoing Veterinary Care
Your puppy must receive regular and appropriate care, including routine vaccinations, deworming, and other preventive health measures.
Failure to provide proper care will render this guarantee null and void.
Timely Notification
If your puppy is diagnosed with a covered condition, you must notify us within 48 hours of receiving the diagnosis and provide supporting veterinary records upon request.
Exclusions from the Guarantee
Our Health Guarantee does not apply to the following:
Teacup Chihuahuas and Related Health Risks
We do not breed or specialize in "teacup" Chihuahuas due to their increased vulnerability to health issues. As such, this guarantee excludes any puppy bred to be smaller than the standard Chihuahua size. Health risks associated with smaller Chihuahuas include:
Hypoglycemia
Congenital heart conditions
Collapsed trachea
Hydrocephalus
Bone fragility
Common and Treatable Conditions
This guarantee does not cover minor or easily treatable health concerns, such as:
Parasites (internal or external)
Ear infections
Respiratory infections (e.g., kennel cough)
Injury, Abuse, or Neglect
Any health condition caused by injury, neglect, or improper care will void this guarantee. This includes failure to maintain routine veterinary visits or vaccinations.
Cosmetic Issues
Non-life-threatening cosmetic conditions, such as underbites, undescended testicles, or other minor physical traits, are not covered under this guarantee.
How to Make a Claim
If your puppy is diagnosed with a congenital or genetic condition covered under this guarantee, follow these steps:
Notify Southwest Virginia Chihuahua within 48 hours of the veterinarian’s diagnosis.
Provide all relevant medical records, including diagnostic tests, reports, and treatment recommendations.
Allow Southwest Virginia Chihuahua to request a second opinion from a veterinarian of our choosing (at our expense) to confirm the diagnosis.
If approved, return the puppy to Southwest Virginia Chihuahua along with all medical records.
Limitation of Liability
Our liability is limited to the purchase price of the puppy. Southwest Virginia Chihuahua will not cover any veterinary, transportation, or additional fees incurred by the buyer. Emotional distress or other indirect damages are also excluded.
Our Commitment to You
At Southwest Virginia Chihuahua, we are dedicated to raising healthy, happy Chihuahuas that thrive in their new homes. This 1-Year Limited Health Guarantee reflects our commitment to transparency, quality, and customer confidence.
By purchasing a puppy from Southwest Virginia Chihuahua, you acknowledge and agree to the terms outlined in this guarantee. We look forward to supporting you on your journey with your new companion!